1-Say less 2-Keep your word 3-Praise 4-Interested 5-Be cheerful 6-Discuss not argue 7-Virtues speak 8-Others feelings 9-No ill remarks 10-Not too anxious. Do you have a subject matter you would like covered? Share it go to this link ask.savvylandlord.me or go to www.savvyradioshow.com and leave a voicemail.